1Giftshop ("us", "we", or "our") operates www.1giftshop.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
Information Collection And Use While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number ("Personal Information").
Email Marketing With your permission, we may send you emails about our store, new products and other updates or offers.
Log Data Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Security The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Wooden Caterpillar Toys has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.
Your privacy is very important to us. Our 1giftshop will never share your personal information with any others or individual.
If you choose to join our mailing list / newsletter, your contact details will be retained for the sole purpose of keeping you up to date with specials, competitions and general news. Your personal details will never be shared.
Our 1giftshop automatically receives and records information on our server logs from your browser including your Internet Protocol (IP) address, cookie information, and your page requests. This is common practice in any online shop.
Refunds and Exchanges
Please don't hesitate to contact us if there is a problem with an order. We can offer you most things very quickly, easily and with a minimum of fuss. A happy customer is very important to us.
Our 1giftshop will exchange or give a refund if you are unhappy with your toy. Items must be returned in their original condition, un-used and with no damage to the product or packaging. In order for 1giftshop to accept the return, a returns authorisation number MUST accompany it. Please contact us to obtain this number, prior to returning the item. This is to ensure your return goes smoothly and we understand the reasons for the return.
The delivery address for returning the item will be provided with the authorisation number. It will takes about 5 days (following receipt) for your refund to be processed.
Cancelling Your Order
You may cancel any item from your toy order or your total order, i fis is not been dispatched. We dispatch the order within one day. Please email us if you wish to cancel your order.
If your order has already been dispatched and you wish to cancel it, you can return the good(s) to us once you have received them. Please see above for further details.
When items leave our online store, we are carefully checked to ensure that they are not damaged.
Each item purchased should only be used for the purpose described and always used under proper adult supervision. Children using the items should be of the appropriate age range. Manufacturers warranties will not be valid where:
1. The item has been subject to misuse or has not been used in accordance with the product guidelines.
2. The manufacturers warranty period has expired.
3. Proof of purchase can not be provided.
This returns policy does not affect your statutory rights.
All products offered on our website are held in stock (unless otherwise indicated).
On very rare occasions, an error in our inventory may result in an out of stock item being listed as in-stock. If this occurs, we will contact you within 24 hours. At this point you can choose to replace the item for a different toy; wait for the back order or cancel the item and receive a full refund.
All toy prices are offered in euros. Total postage charges are clearly indicated during the checkout proces. We do not apply any hidden fees or surcharges.