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Terms & Conditions at

Ing.Alena Mudrochová
Pod Zámečkem 2049/39a
500 06 Hradec Králové
Czech Republic

Your privacy is very important to us. Our 1giftshop will never share your personal information with any others or individual.

If you choose to join our mailing list / newsletter, your contact details will be retained for the sole purpose of keeping you up to date with specials, competitions and general news. Your personal details will never be shared.

Our 1giftshop automatically receives and records information on our server logs from your browser including your Internet Protocol (IP) address, cookie information, and your page requests. This is common practice in any online shop.

Our 1giftshop, like other online shops, uses cookies in the operation of its shopping cart. When you visit 1giftshop, your unique cookie identifies your web browser and your cart contents. You will not be able to use our shopping cart if you have cookies turned off.

Refunds and Exchanges
Please don't hesitate to contact us if there is a problem with an order. We can offer you most things very quickly, easily and with a minimum of fuss. A happy customer is very important to us.

Our 1giftshop will exchange or give a refund if you are unhappy with your toy. Items must be returned in their original condition, un-used and with no damage to the product or packaging. In order for 1giftshop to accept the return, a returns authorisation number MUST accompany it. Please contact us to obtain this number, prior to returning the item. This is to ensure your return goes smoothly and we understand the reasons for the return.

The delivery address for returning the item will be provided with the authorisation number. It will takes about 5 days (following receipt) for your refund to be processed.

Cancelling Your Order
You may cancel any item from your toy order or your total order, i fis is not been dispatched. We dispatch the order within one day. Please email us if you wish to cancel your order.

If your order has already been dispatched and you wish to cancel it, you can return the good(s) to us once you have received them. Please see above for further details.

Product Warranties
When items leave our online store, we are carefully checked to ensure that they are not damaged.

Each item purchased should only be used for the purpose described and always used under proper adult supervision. Children using the items should be of the appropriate age range. Manufacturers warranties will not be valid where:

1. The item has been subject to misuse or has not been used in accordance with the product guidelines.
2. The manufacturers warranty period has expired.
3. Proof of purchase can not be provided.

This returns policy does not affect your statutory rights.

Product Availability
All products offered on our website are held in stock (unless otherwise indicated).

On very rare occasions, an error in our inventory may result in an out of stock item being listed as in-stock. If this occurs, we will contact you within 24 hours. At this point you can choose to replace the item for a different toy; wait for the back order or cancel the item and receive a full refund.

All toy prices are offered in euros. Total postage charges are clearly indicated during the checkout proces. We do not apply any hidden fees or surcharges.